Computer repair shop software built around parts, not phones

The four complaints that send shops looking

Read the switching threads or talk to owners at a parts counter, and the same complaints come up almost word for word:

FullVue's answer isn't more features — it's fewer systems. Parts, purchase orders, vendors, counter sales, and bench work live in one database, so there's no inventory sync to break. When the work is billed, you send the invoice to QuickBooks Online. That's a deliberate one-way push: your books stay in QuickBooks, your operations stay in FullVue, and neither pretends to be the other.

• Small part hell. Hundreds of SKUs — standoffs, SATA cables, RAM, thermal paste — tracked in a spreadsheet you scroll. When the count is wrong, you find out at the bench, with the customer already promised a date.
• Lost walk-ins over stock. Owners describe losing customers every week because a common part wasn't on hand. Without reorder alerts somebody actually sees, it keeps happening.
• QuickBooks integrations that stop halfway. "Doesn't sync parts, inventory, purchase orders, vendors" is the recurring review. When a sync half-works, your books and your shelves disagree — and you're the referee.
• Ticket-first tools in an asset-first business. You service machines, some for years. Most tools ask "what's the ticket?" when your real question is "what's the history on this machine?"

One workflow: bench ticket to counter sale

A machine comes in. You open a bench ticket and attach the customer's asset from the Assets module — the device, its components, the software on it, who it's assigned to. If you've touched it before, the history is right there. One shop owner described exactly what he wanted from his next system: an "asset driven work flow, not ticket or customer driven." That's how FullVue is built.

Parts come off your inventory and post to the ticket, so job costing happens while you work instead of at month-end. For bigger work — a fleet refresh, a custom build — quote it first. Your customer signs the quote from a link on their phone: no login for them, no DocuSign subscription for you. The moment they sign, FullVue creates the job with your tasks and materials already on it.

While the work runs, customers get updates by text — real two-way SMS, with opt-in consent handled — or check the portal themselves to see jobs, quotes, and invoices. They can even leave a voice message there; you read the transcript with one click.

At pickup, they grab a cable and an SSD off the wall. The Counter module scans both into the cart by barcode, from the same inventory the bench pulls from — one customer, one visit, one clean record. Invoice it, and send it to QuickBooks Online.

Custom-PC builders: a build is a simple one-level parts list, so the components a build uses come out of the same inventory. No nested manufacturing BOMs to configure — and no pretending you need them.

The modules a computer shop actually uses

Add only what you'll use — every module works off the same customers, parts, and assets:

• Jobs & Support tickets — bench work and bigger projects, with labor and parts posted against each so you know what you actually made.
• Assets — devices, components, software, and assignments; service history lives on the machine, not scattered across tickets.
• Purchasing & Inventory — vendors, low-stock alerts, and the PO, receipt, and bill linked on one screen. A low-stock dashboard widget feeds a purchase-request queue you approve.
• Counter (POS) — barcode scan-to-cart for walk-in sales.
• Sales — quotes with a no-login e-sign link; a signed quote becomes a job automatically.
• Invoicing — your branding on custom PDF and email templates; send invoices and bills to QuickBooks Online.
• Attendance — time clock, staff scheduling, and payroll-ready reports for whoever runs your payroll. (We don't process payroll, and we won't tell you we do.)
• Tether — built-in team chat, so bench questions don't live in personal group texts.
• Dashboards & Android app — around twenty widgets (today's tickets, low stock, receivables) plus an Android app for the counter and the bench.

The real blocker: your data is stuck in your current system

Nobody stays on software they've outgrown because they love it. They stay because switching is scary — forum veterans advise each other to "export all you can" and double-enter everything until the final cutoff, and more than one shop tells the story of losing access to years of records after cancelling.

So here's our answer, in writing: assisted migration. We help you export customers, devices, and parts from your current system, load them into FullVue, and run in parallel until you're comfortable cutting over. And once you're in, your data is yours — full export anytime, no export fee, no lockout. If FullVue ever stops being right for you, you leave with everything.

One more thing owners ask: who are you? FullVue is built by Foundational Technologies, a veteran-owned software company in Appleton, Wisconsin. Our first customer — a Wisconsin manufacturer — has run their shop on it since 2023 and is still with us. Support is answered by the people who built it — replies within one business day.

What it costs

Base prices are published on our pricing page — no "talk to sales" wall. Core starts at $1,500 a year, and you add only the modules you'll use. Pricing steps in five-employee brackets, so hiring one more tech doesn't add a per-seat line item. Monthly billing costs 12.5% more than annual, and we say that out loud too.

See it with your own workflow

Tell us how you quote, run work, and bill today — we'll walk the same loop through FullVue and you can judge the fit yourself.